Floor tiles (and wall tiles), as well as all types of hard flooring, take a battering over the course of time due to constant use. They are designed to withstand most types of traffic but eventually succumb to the odd chip and crack.
Common issues we encounter with tiles & flooring are:
Wall Tiles: poor cuts, drill holes (from moved or redundant wall furniture) and chips
Floor Tiles: poor cuts and chips
Laminate Flooring: poor cuts, chips and scratches
Other Hard Flooring: poor cuts, chips and scratches
